At Omega Industry we value the trust of our customers. To earn your trust, we respect your privacy in handling
personal information relating to you and your transactions with us.
may access and update personal information. This policy and the Privacy Act does not apply to employee
records held by Omega Industries.
What we collect
We collect the following personal information:
- Customer name, address, contact details (including phone, fax and email) and trade references
- Names and addresses of the directors, proprietors and owners of corporate customers and any personal
guarantors, which are collected as a part of our credit application processes
- Credit card details
Ancillary to our core business activities, we also collect and maintain records of personal information. For
- Contractor name, address, licence, contact and emergency contact details which are used for the purposes of
managing our various contractors in accordance with the requirements of our customers and our business
- Potential employee resumes and contact details which are used as a part of the recruitment process for new
How we use and collect personal information
The personal information is collected for the purposes of fulfilling your requests for products and services,
performing the necessary credit checks in accordance with our credit application processes, marketing our goods
and services (including direct marketing) and receiving payment. Omega Industry may collect your personal
information directly from you, when you place an order, where you access and interact with the website or with
the Omega Industry Customer Service or Credit team. Omega Industry may also collect information about you
that is publicly available including information from websites such as LinkedIn or other websites. There may be
occasions when Omega Industry collects personal information from a third party. For example, Omega Industry
may also collect personal information from credit reporting bodies and sales and marketing organisations such as
Dunn & Bradstreet.
Who has access to personal information
Omega Industry and related body corporates of Omega Industry and contractors may have access to and use
your personal information. Personal information may from time to time be retained on data storage systems
owned and operated by these related body corporates or contractors in overseas locations in which Omega
Industry related body corporates or contractors operate.
What about cookies
A “cookie” is a small piece of information that a website can store in a designated file on your computer. It can be
used, among other things, to identify you when you log in to a website. When you visit a site, that site can access
only the information which it stored in your cookie – not information put in your cookie by other sites. Omega
Our websites utilise “cookies” to provide you with a more convenient shopping experience, such as remembering
your login name and password, purchase history and maintaining items in your shopping cart if you leave the site
Personal information is used by Omega Industry for its legitimate business purposes, as disclosed at the time of
collection. It is also used for ancillary purposes such as locating and identifying you and for servicing our
relationship with you. Your contact details may also be used by us for the purposes of sending marketing
correspondence to you. You may make a request to us not to receive direct marketing communications.
Omega Industry undertakes not to sell, rent or trade personal information. We will not disclose personal
information to third parties for them to market goods and services to you. We will not otherwise use or disclose
your personal information unless the use or disclosure is authorised under the Australian Privacy Principles.
Some examples of where use or disclosure is authorised under the Australian Privacy Principles are:
- Use or disclosure is required or authorised by or under law
- Use or disclosure is necessary to prevent a threat to life, health or safety
- Use or disclosure is necessary to investigate suspected unlawful activity, to prevent or detect a criminal offence
or serious improper conduct
- Use or disclosure is reasonably necessary for the conduct of or preparation for court proceedings; or
- You have consented, either expressly or impliedly, to us disclosing the information about you.
As with most business organisations, Omega Industry relies on third party suppliers (agents) to conduct
specialised activities such as mail-outs and the dispatch of internet messages. These agents act on behalf of
Omega Industry and do not facilitate their own commerical agendas whilst processing your personal information.
While personal information may be provided to these agents to enable them to perform their agreed tasks, such
information remains the property of Omega Industry at all times and the agent organisations involved may not
use or disclose it for their own purposes. To “opt-out” of receiving marketing materials email us at
How to update your Personal Information and have access to it
We seek to keep personal information that is accurate, complete and up-to-date. To assist us with this, please
contact us if any of the details you have provided change. Further, if you believe that the information we have
about you is not accurate, complete or up-to-date, contact us and we will correct it.
On request we will provide you with access to the personal information we store about you, but only to the extent
we are able by law, and are required under the Australian Privacy Principles.
If we are unable to give you the access requested, we will, if reasonable, consider whether the use of an
intermediary would allow sufficient access to meet both our needs. We will also provide you with the reasons for
our inability to give you the access requested.
How secure is the data collected
Omega Industry is committed to keeping secure the data you provide us and we will take all reasonable
precautions to protect your personal information from loss, misuse or unauthorised access or alteration.
Changes to This Policy
amended on September 1, 2016.