Order FAQs

Unfortunately we do not ship to PO Boxes.

Unfortunately not at the moment. We are only shipping within Australia

Yes you can however please get in touch as soon as possible so we can work out logistics before your order is shipped. Contact us at info@paintonline.com.au

You will receive a dispatch email when your order has been shipped. This email will also have a tracking link, so you can follow it until it reaches your door.

All orders placed before 2pm are processed same-day. Orders placed after 2pm are processed the next business day.

Delivery times and costs are calculated at checkout.

We ship Australia-wide.

Delivery times and costs are calculated at checkout. For specific queries, please contact info@paintonline.com.au

All cans of non-tinted paint and are unopened, unused and in their original condition and packaging can be returned to us.

Please review our full delivery and refund policy here.

To arrange a return please contact our team at info@paintonline.com.au

All cans of non-tinted paint and are unopened, unused and in their original condition and packaging can be returned to us.

Please review our full delivery and refund policy here.

If you are returning something due to incorrect ordering or change of mine, you can ship to our warehouse in Sydney (13-27 Melbourne Road, Riverstone NSW 2765). The shipping cost to return the product will need to be covered by you.

If for some reason the items you ordered are damaged, incorrect or faulty, Paint Online will arrange return shipping and replacement of the affected items. But please let us know within 2 days of receiving your order and where possible document any damage or issues by taking photos of the items still in their original packaging.

Please note original shipping fees are non-refundable. Our full delivery & returns policy is available here.

For any product return, please contact Paint Online by phone or email to establish an initial contact and reasons for the return. This includes products that carry a manufacturer’s warranty. Most online purchases can be returned or exchanged within 14 days by mail. Any cost incurred by the consumer in sending return & exchange items due to change of mind will be borne by the consumer and a 25% re-stocking fee will apply.

However, please check your order when it arrives. Claims made for incorrect supply, short supply, items damaged in transit or any discrepancies with regards to an invoice must be made within two days of the delivery date.

Please review our full delivery and returns policy here.

We accept Visa, Mastercard, American Express, PayPal & Bank Transfers.

Yes you can however please get in touch as soon as possible so we can work out logistics before your order is shipped. Contact us at info@paintonline.com.au